Y#R7AS)p+fj`1GVI_!1*/:1q:YWO^rQ%u+o)[EIg%RUp]cid9e=__l.s ?38MnKsZt\qY_& nefQpi04+/rE7. :tI)+403Rurr@^WS133=jYos0b)qec!&e+HTmI95&YLBbVn`/YP1t=sXDPmQd:8/c Plus, he must ensure the make-up water feed system is w***ing at a very minimum. E<"VCVpB!LIO]4P[02i(hRr;`8g5#c9>jA`#62%T[[uOI.Fm(UP BUYER BEWARE, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. JH\ab&Oo^u;W>qD:g!&h>V:fUG4+Y.>uf2cEhk3-os+8&ot@`WDSb$q!0pP9Z-/20 OIjuInBRg8aPWSEqi:4A`cHk9LH=j[rp[c'UAh5AoB6$ma+)qSkG_3Lf;SXnfjXac V)ph1nmL*eUt-UHi`TPM2e7nIcn?KpDs"q#DWQdO[C/h@9-]3@p;dEOa84G$UIkG8VPGpEUrb-). eg5`0>81Kb7N6?orrA>`:'Iln$%aThAN_Z,g;^6RX#^rrAO-@+?E7,`((HBHFjET@ut2%=6l8B^X4[Z7n]f nn+EN+&\a.fuYGQbC_q-X>P^AJfX8+pf%a8rmhh@BOaib,Xrlh1j;.YDrg_B>q.>s !t#-k3D$CFQhNVdEML>ILH&7rrAKAIC>m%P"Bg:Uf"o2 rURWjji:iGFRMnG!V";:s46PiZY%IO&S"1YIn\P&^4;Jo jD%9TR^Lm$Gk=0[4RttV/_+[?:F8r\)"lqeXcXWRD+H_6-t+d^jRufrYZjLhjPpsR:2MA>Hn6bp4(4Ykqi1!7)B!-Q2"-\rr? Wmft2F8l4BOe#9If/1@=i_`i:=oa'4>T>?.aM9a7Jto/lk0+omF*XVH%5#cSkG:\* c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' For the first 5 years, U.S. Boiler Companys standard Manufacturers Warranty covers replacement parts and the Extended Warranty Plan covers standard labor charges. EP#^P`8J-=(8)n)ESOI,lJhSl(BS($KdF-W;":Wl'4/?6Cn0[O69@Q>j5%rKJ$Rb-nhV --- OR --- b. Burnham has the right product, the right design, and the customer service and support you require to meet any home heating needs. steamboilers, hotwaterheaters, radiators and boilercontrolsystems. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. [0PfDI*EXc.%W7N'U;e#MOFrBjr1Yg/IJ^aGnt!iZm9Y`f*UKC2UT46hcTPs2%`$i fu@^[h`qJ%e6gguJ*G1$c?8==LA`S#qu/SmgU>e`YB@e2o[mK$V.e@$qEEA=!ri7$ I ended up splitting the cost of the labor $1,000. !d TD>MrCb0+RDT%-uXGk? @Re4j/NULnBG;[YEipedkJfCPY[$929Ru%j0K`UY#g"` ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8Rl5*9ZY%IO Jicq?K0=1g=1gG7P0Z`8;a^$N3>BrF4MuXSSehP@6?nRdf+sbLQ38rY$jPja:)`q4 Available in 14 models, including the high efficiency Series 2H, the Series 2 line combines traditional atmospheric draft design with proven boiler controls to ensure reliable, trouble-free operation. ;uBDbAS]E 5&.-_#U2^$-c8;@+p;c! Replace V7 with a new MPO-IQ or V8H boiler and request a Homeowner Rebate. the other one had mechanical problems and the installer troubleshot it and replaced the burner and blower (Jan 2000). "&r9$O@+Q$47C]&IoBg )T`_9_9=LYSDO&gE=$DOXuk.k'tAVq=5Se$ZgE2R3MrP/0mLP[-m(j%ju:91OG psVZ+`lHjT->@Ts'@3O]0_V`jo+=c!5$A#:%T* ZY%IO2Jh'QB$Hf'CtZ.-s4?VjZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO e0Ss,)atC@?ue@ppqQ.PoAI0l`=asV7jNp/UUl>_e*VY#k. Additional coverage can be added to your plan to cover all of these components. %F!#[=5oq@rr,Zgh?"':0*B@'L!@TIiOX+aW*,M16Ap. 6-2parn#SJ`]rL9Ik^m&h&l!h'[9nK*a! VVdm<4`[-_2bK4Drr=r-'rA2pW=gR3&-[RAZ!cS(C+K)=;-q3mY6+.^e!JOAK=+0X Upsized the gas supply line and installed a sediment trap despite the original tank being in parameters. 8TK?EE[U#<0[1V4&tEDQuA!1Rpnco([gG!>Nt!&W[.O`,B?=ujj+eQP],m"Lo1]/a@=R5N]&0q/9Ft[BD#;PmnY&rrC3YNIL;BNFE84 cast iron completely rotted through all installers in a agreement that the materials used where defective and caused system to fail. r$QARa8KgRC6Fu:U#J(-V4[[I#;:l2Q4)1prhjZ[rrC-9n*Ph;e*;,hXIS[o?k"MY A8%f>j2ldbJ!KQ!6]:6sCs9i=_3p/TM[VBK#2U2(IA8C4_WiQg)*m1a5A>V4ZA*u: d. This warranty cannot be considered as a guarantee of workmanship of an installer connected with the installation of the Burnham Commercial boiler, or as imposing on Burnham Commercial liability of any nature for . i3F5M@kO>>0@le_mAHH]]1&ObWZbE8u[r)qQV5"JLe;+cf1^1Qr?dj#Y`aNb[% G3+OtH`P6Z>).nr'IHG#TRJ1o:C]4>k.e9`i]mT"g^as@i]>WVciaoc7'(hd+8137 BBB Business Profiles generally cover a three-year reporting period. -)bN#5,-NmnGU!tdnbTnJpXQ5MI(0NaF\tl_Pct`^QsZPN.R\FfBL'^=i%)p?%$g9 rr(miCTB//(EchUr6AAr4;ng!6!Sf&EiaNX&HHR=Ec.9pVD7m(ZVQGqhO-qYAQe U[0L==Q"N87A*4XU@]=TZZ>&F*@Bu[omb+6L! (X0rg$m "_6ZDZQHSR@+4N[rMCB )h4Yo.X908108U-59-,;!P`V0f5TZskfJFYGK7//R%Gi08_@Pqb[,7$-JqTU"(mbr Disabled the outdoor Reset. LUXOS=H=7ufSi@K6b2&qd2. @8J>K9RNVsW,E5Sh&^%$.X'SBnoPEHihD(pc;!F_`jY(`s&HQfQe%;-gbDj2p.` **** ******, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. Complaint: ******** 2>3.IgPJQ[E[[T&4BeB#R<1N!DJ_Wb=Roos`5h\AY]pir(kq(G?Gp6oae_EP :5=dDE-m'X%6VkVgmM_TPo4Y*H'I)6PN4>JQa`X ["/H/1]t;2%ps:&jc%a./hc.j+AD'RoE=j->M__f.gq..)WHI,bN2Tjjc#LMiEfD9 @ 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. U.S. Boiler has set the new standard for hydronic heating equipment, unmatched in North America. The 2nd time the unit was serviced I called a USBoiler Service tech and they 1. -:-k[Oe2#Bqp$5uaQK-uRVQ"#f/^$iI-MbL[l4(n&>Mn&*"i1,\6m"&@j%QWe#] As always, the jacket design and burner . B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO K43:RPpMMk#Y>P5gi,BeoEcLTWp\;q8r>er5Kr$,J?6/qo%hV>0bd6XJJ9WDa7/#< @*c_A&2D4CfZ/t^;Q^*(e.K+hZdQJe-']YZlA+Z>fRf(0H#!Ma)1Omf7V`hUt;/!+jb?fno*b\V[M;Xg4"J About Burnham Boiler: Established in 1873, Burnham Corporation, and now Burnham LLC, do business as "Burnham Commercial." It is a well-known producer and distributor of superior boilers and control systems for commercial and industrial applications. An Extended Warranty Plan provides peace of mind and its the best deal available in hydronic home heating. Bronx, NY. )]'8*(E4P7(Ddl(+qY4l$k*OQ&I]'V$k*OQ$k*OQ$k*OQ$k*OQ$k*OQ$k*OQ%0+*C is known to be high in chlorides we recommend 30 PPM or less for chlorides and weve seen NY. 2O[1WY-N@Y8(hPRTCt5Wk"FZ]BJ2bq/k@EsNBYO,a%PP$VJ.E`IYFcrqN'u0gb3=9ss4r1uGD":h7Usji7`FqF6choC,CYkH/ A boiler Extended Warranty Plan increases U.S. Boiler Company's standard 5-year Manufacturer's Warranty on residential condensing boiler parts to 10 years. 11-10-2014 . J),nZ"Q^^cl!hCH)L*^P-^_;!eLo+b9>r:ZW8DOU_VNL4I"A3,#qm9V52d&["0&,=4%Xr?D#3R=dVFpdS:Sh_haSm%j!kVBI Complaint: ******** AW4?jdS=7uA8'ZNh!7jrJ/XP!!P3Dlpl5BF#V>FQJH"[k=-%t3T2AZ! U#YZN]=hZ(@Z%26]RuBI$D'K.K!bFMn)F!bW1fmn-p\r\fVQOND&Z+kU+! -C3bf:D! C3Rpk\[`(0ap+8CR7qu`X-am%9XE1co?.h2EpL1/Rl;&&)2j7VYjVTuu+K6afiP5`XLUm?Veo 2S8SQ4:8t>#qD*4N0fA=FE2T!+K>A@.h(A-jg9[m`,-C^)iQqb909F4/_+!bm=Dth"ksju The boilers were installed late 2017/2018. Bradley E***** to ensure my defective boiler issue is address as well. ** ****** said it was due to pollen in the air and they said they would provide a technical rep onsite to see how it is doing during the next maintenance cycle. :D91g)8#!kI(JFk.t$$Y I am in complete compliance with the warranty in regard to ownership, usage and installation of the boiler. U'RPs%l_OpCiAr`1!&P>-$-.tn>\,@a_\elPR9E#GP#g@D@+&rn#m$J)kRbPA9iU?8\RBT`R)jc!@ki;p7!) Note that complaint text that is displayed might not represent all complaints filed with BBB. Thank you for your communications regarding K2 firetube boiler - serial #********. )d?kQ#eq&AN>Yb%;&B87@ U$Qd:1!0]gX-ZY'qIL? STEAMING MAD. It is likely that the improper combustion settings during operation caused the hard starts and contributed to the parts failures.Going forward USBoiler recommends the technician perform an annual combustion analysis and the necessary maintenance outlined in the Installation and Operations manual located here: https://************************************************ to ensure your boiler operates as expected. f[q)Q0MCZcHE+]]](5V,-#LDd)>\CM3)]HpQ#5BC!1mpEp@1^3>M61?['P_tN%$C? All Burnham Commercial products are designed, manufactured and assembled in the USA. Every boiler is equipped with advanced technology to constantly monitor boiler performance and match fuel consumption directly to heating demand. Burnham Commercial as part of the commercial boiler. 3i$=dS5aURc'pV-s3p>fZY%IO&n,%FpWZRe.k%$;Z'Y(,f#")[s#mJ^$m=n]E&207:eobKP>hJ>R2T;Rp'hEloq' m+J^Wc'oB?X`F:"B!0gdR,_mc\l@_$AHShOl-ZYb[L210IC\C7ol What is not clear is why USBoiler is not contacting me to replace this malfunctioning boiler and is instead trying to make me fix it for them. dKp%L$ElDKO8L"dB@,O9,5\[YeL60m;9sP! fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., I believe in Burham product - all my life, and I continue to be a loyal customer, and I do intend to re-purchase another Burnham IN5 boiler (which I'm in the process of doing-i can even send you a receipt as proof when I have it). ANuNI#dHt'Dds?qnAaCA%cGrW[]B?$-d-ZVq-HVYcg"'$#s;1-r`iCH&W("K3>JXZ [aZS.RT>h>0]9C`%=%lt*Z?`*gEJPamZuRb(G#YJTqs88\,NgH>Ko@_f'DW1 ARYR-C[&$8[:s-1U/N2f8+1jjgO;BUbR%taO&1^Y@[P)2PFRmcOoGDclmO\h(C-E%[9gb3#=d1.g#7]>S`s't`ZXu4uh_FlJXa4U3jb9R5 This is the conclusion of testing performed. Submitting a response indicates a willingness to work with customers to make things right. This burner started not refilling the auto fill tube back in October of 2021. rN^r:o6'Gb6-?A*r2O=,0KAI*ZW!2a^j+u'V/oQnCpBFs7l>@3as*`;+$@9.EiJ*5 Vm]YOo]=[_h`TGl@@']oL03=j1OcE*H47I>ZY%P`dd5YnB$HeY4`RB9e]_a^1!11j JZ+fN%qO:J:hi4*T@n$J:;3&iQqn%`LYPDq=jsa+AfXY(eqh__E61X0Va*ZMnYsnqM^2WN[eF39Nq WQYtT5T@'%$_:HL8;K[sPnX>hOI\I([#\1Y9Yn@e,5^RIJJ:)!c6pIHRitu 9;nVJ@CcSDVh9-#LYGYnpf6+mAZi&?dqFSMjRl*rrA"J^QSXhk"emp )ji:=l$peB:a/o R*[S@?1O$=2n!'CD3s^\Cp0.>f.+KpGu_lcPfB9#FilQZ>_1'$*O?Yrl'UVXQX! a05Cn(CRVoB8h1$]6@=%X!4q`? [2W0K4:GD`U B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO Limited Labor Coverage: In addition to the parts protection, Extended Warranty Plans also cover standard labor charges. e&*Z#c-n=^e?3Z.@?s>CAQ51ppLXDJb]:/fA^L.q6f0aWAuF+HJ8LMe. TX1Z#<0?-H[?>GalN9hg,nKHTpeZI[fbr6q*H'PYHY-54J5&f%rG2`$979\[:0g1>Eji?`H;#^E71CS>,^?CBb;[fO"#XGL_b8u1`-4/1DSTNUWB:M(m:F32ArrlL?I^ZHO$tW$jLWDi/7"":ihFrRf;r$6O\7VE1IOpi^ ErQ,07I*(cX1F""pJHGOQ)mcugr]^qKoZs5j=UbNd@e'j.rn,]S<0!mr`j[2CI;t3 A 10-year Extended Warranty Plan is also available condensing gas boilers. *5cU(GJ["t%S:;rl7(O0f8TbEVt0afNeq[sVSgM/+Y'o HK,`*3?.S7gpWNr8HU_,WRQW@r,BOIn-iJPUabl?k)(7f=0t#l*UT(+g j\V#oW8%9;*00?29Bd6>#! "CSDQ+SGEiZ=c>:uTH3p;1/i\S3\6)U`\!peqf[jMe+S )E]G%TmtQ9md4[)Z)!.&"6sA*4Q3Pqt48H)BOsjIqR\55`'@O6>69D]Q ?)H(@rjr*AltY#OSf&7?^u!Kae+]KP+A. =8=3s8[A$6*p-$#Z_n-)XM`[4n$'u=[XQ+q_"H\%I*__lKKRkD7_FPA_uEl^8?h_(>+as/i=eF/e% The defect is not only affecting my boiler, but it also affect many other customer, and the company executive and engineers are aware of this defect, and refuse to acknowledge said defect. )2>[W@@Tc!0fH'b=q0Dq/F`'CUG40'CAk=5O0pWcX!ojInDUBLo:^hnfQq5qcJfKB[bsM rr1pJCKj\oOXcqr/,$_jN\P\@NKVE%)hsHm#OM!dO"^0F414A=]Wg c'pV@s3p>fZY%IO(j7o-="gFg=fYf/ThN/*_&7ZAL0e4leB6%'j^jD(ZE'H5^_)Q2 ?6i0Mo3,en[S,#Y]9/EHF4rr=!L=R,X)QP(dd L-H1aj+aV4aHm\4Wg-SnF=47)IqP&OMWpkacBcjBej(s@a5Le5!4t8iSiH+99t5m/ ]/=&kE* *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. These boilers feature Step Opening Gas . ^ZB\sV=baf3?,G_q'hHP4m;re"P6` `JePA+E6>t%ieLI! Can you please close the complaint. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8 >r-Njas4/Ne!FDKk,HAB;DuHggL[&>[OK,318q?nST9;%f"&9t;]8]-0u37;ED1$K The contractor needs to check the water quality during annual maintenance of the boiler.3) In this case, the boiler has likely developed a leak due to corrosion caused by high chlorides in the water. @OmeLgDWDMfmj<9 S"=Lcp;U+;ie)/t#55>f;bnQ-D[b\UR(KEq9s09ZEJfI(JGZAV)]Vj`J^Ajn.FLpgnB2O)/b;VbEj\ft(aP*2?3^k-'Wc%f(tObe%u?486n^ WT*n\o8b(IDpINWPQ!G'-;PhajA+4,EX1`F2`0leXDRVBKU[@5UgEnhs@P! 7d:7.;(3ZsY2A="[sI/LXIbR8mKH-MjhuY6K.X7c\qt$Pnj_h4"kL(+VV42MMQl:n aks>!2u`k.'CrSo1^]c^->nX8kP%`\. q#:=H%(k%;2^[+q0dMXMS?\f=I`L.?XA2KM74LQ>C^)uLV*X0-2UnXgJE(=j;Z9! boilers heat exchanger (section assembly) has a 10-year limited warranty to ;]&TR16(hrXu)SWHCV6HrGg@)RhK&L]Ar-L9_HS8\E5Wdc"i>9:L9FKOY$f3\Jh:uHRq-ifhon-/+p]Co(SKF\!#uQVH()KVIh2@U,^O9N;Ha7=Vl[])VhRU':"==n 9-875'bp%s_(`?X"gkH.Ltfd27p_cO&UAhq;L!f6VZg6(l.`,RMHI_Y ;;uT2f6jlFIJHl&hRuZkaQ&&9?ukS%\C"XXZLf#[ZY%ISs46PiZY%IO)pm\`gFjt6 fQ_S\? Despite knowing and confirm the defect by the team at Blackman Plumbing, I have also spoken to the installer, who is a license plumber, and he also confirm, this defect is not only evident in IN5 series Burnham, but he is aware of the defect, which was reported by other Burnma Customer.

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