You can choose whether to accept returns if a buyer changes their mind about a purchase. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. The seller claims the item is not compatible with his mobile device. This can be useful when the buyer isn't completely satisfied with their purchase. If you're responsible for return shipping. 01:38 PM If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Enter the amount you wish to offer the buyer. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Buyer takes blurry 1990s cell phone photo and returns a different item. See ourpartial refund guidelines. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. When a buyer opens a return request, the funds related to the sale may be put on hold. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. In some cases, eBay may automatically accept the return on the seller's behalf. Yes I understand how a snad works. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Buyer's expect returns. Ebay has a 30 day money back guarantee that is available on most all items sold here. Returns cannot be closed at the request of a seller. In some cases, your response options may differ. See our Condition of returned items policy. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. A Not as Described case does not require you to return the item at your expense. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. document.write ("&loc=" + escape(window.location)); Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. This dragged out the process, caused unnecessary stress and confusion. The seller sent the wrong item, or We've outlined yourresponse options below. 01:47 PM. On the next page you'll see the refund amount. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Some returns may remain open for up to 35 business days. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. eBay and PayPal will not even look at video evidence. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Otherwise you can consider this closed - nothing more for you to do. document.write (document.charset ? Tip. I also sent the manufacturers specifications which show compatibility. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Both buyers and sellers must meet all applicable return requirements. You can see it on the listing if it qualifies. Shopping Cart Integrations ii. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. 2 business days after receiving the returned item. You need to call ebay. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. See our Partial refund guidelines for more details. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. document.write (document.charset ? Classic Ebay sneak move. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. The amount he wanted back was pretty much the whole amount once I deducted shipping. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Returns not accepted is outdated online. View basket for details. @missjen316 wrote: Fit issues are not covered by the MBGs. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Preventing returns is about more than protecting the seller rating and feedback score. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Create a list of items the rule applies to. Welcome to the Returns board! In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Enter the amount you wish to offer the buyer. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Now I just have to hope he actually sends back the keyboard instead of bricks. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. The seller may exclude original shipping costs from the refund. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. All you had to do was call eBay and it was done. Sellers are required to deliver the item as it was described in the listing. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. document.write ("?zoneid=2"); Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. 04-18-2022 I just sell locally to avoid all shenanigans. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Learn more about our. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. am I required to pay for shipping? But, yes, you get refunded and get to keep the item as well. How to give a partial refund after the item is returned. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Buyer is asking for a refund because he can't figure out how to use it. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. var m3_u = (location.protocol=='https:'? If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. For more information about buying and selling internationally, please see our policies on International selling and International trading. A few days later I receive a not as described PayPal claim. The seller is required to respond and provide a solution to the buyer's issue. Well which one is it? I originally shipped the item via FedEx because it's cheaper for heavier items. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. This is all true, but only for items that are REALLY Not As Described. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . This is a good option for low-value items. What is defined as damaged, faulty or how it is described can be completely different things to different people. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Select. See Partial refund guidelines. This is something that all eBay seller should know. if (document.mmm_fo) document.write ("&mmm_fo=1"); 04-18-2022 This is a good option for low-value items. But I certainly won't be surprised if I have to allow a return anyway. var m3_r = Math.floor(Math.random()*99999999999); - edited Give your rule a name and then select Save and turn on. Slow but it beats the stress and aggravations. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Extremely frustrating. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. That decision is for him to be allowed to return it. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. eBay Money Back Guarantee covers most transactions on eBay. Enter a return merchandise authorization number, if you use them. Buyer's expect returns. Should I wait for the seller to contact me? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. IMO as a seller its always better to accept returns, as you then have some control. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Just a heads up that you might want to to edit it for clarity. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. You have 3 business days to respond to the request and resolve the buyer's issue. Sorry if these are easy answers, I've never done this before! I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. If we're asked to step in to help, we may ask the buyer to return the item to you. Trading Cards have a more limited return window. Copyright 1995-2023 eBay Inc. All Rights Reserved. For example, you may have opted to automatically accept return requests. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. How is it a benefit? I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Your reply explains just the opposite. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. ("free returns" or "buyer pays"). I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Evidence of successful delivery to the authenticator The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. What in the actully insanity is this? We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. I was not trying to show how it 'benefit a buyer". '&charset='+document.charset : (document.characterSet ? document.write ("&loc=" + escape(window.location)); The buyer claims the item is not compatible with his mobile phone. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Open a Disput.

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