No, this is why we advise you to bring one with you. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. Yes, as long as they are in good physical shape. Who can I notify if I have special dietary requirements? Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. de C.V. We use own and third-party cookies to improve your experience on our website. Take advantage of the business center and free WiFi in public areas. There is no limit to how many photos you take and you can then purchase access to download these images. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Other services (WiFi, ATM and gift shops). What are the payment methods to buy online? The experiences of each Casa will open your senses to an authentic Mexican vacation. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. I can see them but they all say sample on the and not able to download. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. +1-888-675-2083. Come and live the Riviera Maya adventure. We are here to serve you and to meet all requests, questions or suggestions you may have. Express check-out, a computer station, and dry cleaning are also on offer. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. 1.- Enter your download code. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. 800 006 FOTO (3686) Fill out this form and one of our agents will follow up on your request. Can I enter with food or drinks to Xplor? Strike your best pose, smile and take as many pictures as you want during your visit. per night. Are these activities allowed to elderly people? What is the price admission to Xplor Fuego for children? Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Do you have scooters on rent inside the park? You can take it as many times. Children from 5 to 11 pay half the price. Simply click on foto@xcaret.com and choose one of the options to search your photos. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. If you visited our Parks: foto@xcaret.com Prices contemplate the number of people (PAX) and the number of purchased parks. *Original Review Below*!!!!!! The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. I'm allergic to gluten, is there anything I can eat at the restaurants? Only adult individuals aged 18+ are allowed to drive. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. If I do not have credit or debit how can I make my reservation? Everything is close you dont have to move your car at all. Copyright Experiencias Xcaret Hotel S.A.P.I. The minimum age allowed in Xplor Fuego is five years old. Col. Centro, Playa del Carmen. Lock in the lowest price from these sites. How do you remove the watermark from the photos? Get exclusive information in your e-mail: If you have a valid reservation, you can make your. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Swim in the 437-yard stalactite river inside ancient caves. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. You cannot paste images directly. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. It was a fantastic location for us. it was just my wife and I for her birthday/anniversary. Does admission to Xplor Fuego include transportation? Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Minimum age allowed is 5 years old. Some activities call for physical strength. Casa de la Paz The greatest books ever written are in our library. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Presentation of a valid ID card at our counters is mandatory. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. 5/5 would recommend again. Your previous content has been restored. Restrictions apply. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Refund will not be granted under any circumstances in this case. 4 star Suburban hotel. From $75. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. You can post now and register later. By What happens if I forgot my download code? My suite overlooked the casa Viento infinity pool farthest from the lobby. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. I really had no idea of how to use them. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Remember you can purchase water shoes at our shops in Xplor. But. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. Xel-H Stalactite River of 430 yards to swim inside ancient caves. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. If I book for a specific date, can I change it afterwards? If you visited our Xcaret Hotels: fotohoteles@xcaret.com The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Speed doesnt go higher than 19 mph. We can provide it to you if you have your purchase receipt. (01152) 55 4163 7327 Within Mexico. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. No one was watching him, and yet, he smiled the whole time. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. I loved the location of the hotel, very close to everything. Is there any type of refund and/or cancellation? The staff were very friendly and the room was clean and cozy. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Do I need a driving license? If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. HOTEL XCARET ARTE. What is the minimum age allowed inside the park? How do I open the ZIP file when I download multiple photographs? Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Good location. de C.V. | Changes are not permitted on the day of your visit. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. What types of files are the photos that are downloaded? How can I find out if there is a pick-up service at the hotel where I'm staying? Yes. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. How many times can I download my photos with my download code? All your photos at the best price! You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. They are encoded directly from cameras with high resolution. Get your Photo Pass and take home all the pictures of your experience at a special price. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. Tripadvisor performs checks on reviews. Privacy Terms. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. We also purchased a photo pass package for all of the parks. Do you have a special discount for Quintana Roo residents?

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. de C.V. | A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. If you visited our Xcaret Hotels: fotohoteles@xcaret.com you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Yes the resort is beautiful and access to the parks is great. Enjoy truly special moments of fun and relaxation with the . Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. How do I open the ZIP file when I download multiple photographs? This change is valid only 24 hours in advance. Play it safe and take your own photos with I would have. We offer you multiple payment options to pay for your reservation. Outside Mexico. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Promotion valid only on websites and Customer Service Centers. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The pass is very much worth the money. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. The staff treats you like royalty. Traveling on business? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Does admission include transportation service? What should I do? Enjoy perks like free continental breakfast and free train station pick-up. Subject to availability. 282. Cabins, apartments, houseboats! Official ID of the visitor on the reservation (original). Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What is the minimum/maximum weight allowed on zip-lines? Access to the special ticket booth if you purchase online. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Old Navy - Paseo del Carmen Shopping Mall. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . If you want more information about your transportation please call Customer Service. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). I was just a bit disappointed with the management/check-in. 800 006 FOTO (3686) The download code is valid for 30 calendar days from the date of purchase. . I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Zipcode 77500. I already purchased my admission to the Park, but I want to buy other services. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. By continuing to browse the site, you agree to the use of cookies. What kinds of clothes and shoes shall I wear? Are there discounts for teachers or students? In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Their eco-integrating design and premium amenities make them unique. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. Rafts through a river circuit paddling with special hand paddles. MarieSamSanchezPhoto I have sent multiple difference emails requesting assistance with no response. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Can I participate in an activity more than once? Clear editor. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. If it rains, can I cancel or change my date of visit? !My family and I stayed at this hotel for 6 nights. Doubletree Hotels Middleton hotels are listed below. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. La Casa de la Playa. If you visited our Parks: foto@xcaret.com I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. If you visited our Xcaret Hotels: fotohoteles@xcaret.com You need to confirm your age by showing a valid ID card. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Months without interest, only with major participating bank cards issued in Mexico. Within Mexico. We dont recommend the use of flip-flops or Crocs. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. I can see them but they all say sample on the and not able to download. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Enjoy a meal from the restaurant and perks like free WiFi. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Yes, you must select a specific date to visit the Park. DoubleTree by Hilton Hotel Boston - Bedford Glen. Dear marissaramirez,Thank you for your five-star review. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. The discounts are applied automatically by our system according to the date of visit. It is essential to arrive 15 minutes before the time of pick-up. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). You must have at hand your bracelets, the number of your helmet, and the date of your visit. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. Sol (PEN): Visa, Mastercard, Diners and JCB. If you visited our Xcaret Hotels: fotohoteles@xcaret.com prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Yes. How can I get them? Prices vary according to season. What are the necessary physical conditions? Is there any type of refund and/or cancellation. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. And we are going back again. Traveling on business? Solidaridad, Quintana Roo, Mexico. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. I will not repeat everything that has already been said. Are the downloaded files of high quality? 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Prices vary according to season. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Am I obliged to participate in all activities or is it possible to choose some of them? Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). 2.- A list of the albums that are included in your package will be displayed. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. My package also expires in a few days. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Paste as plain text instead, Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Pick up at the airport could not have been easier. Yes, you can contact the photography customer service center. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Does the Park offer activities for children over five years old? This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. I also requested a king size bed (I was proposing on this trip!) This hotel features a restaurant, a gym, and a bar/lounge. Hotel Xcaret Arte is a homage to the best Mexican artist. *MSI only with participating cards (banks) issued in Mexico. You must present official ID (IFE) with address in Quintana Roo. The free buses with unlimited access to the park saved us probably $1000 by itself. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea.

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