There's no need for the service to take further action. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. The firm said it had complied with the order and the safety of staff and patients was its top priority. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Dudley I was induced after the consultant identified a large amount of fluid around my baby. Suspended ratings are being reviewed by us and will be published soon. There were areas of poor practice where the trust needs to make improvements. I visited out of hours yesterday after phoning 111 and being advised to. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. 111 service advised me all the information I had given them about my symptoms etc. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. "We are working closely with HSE in relation to this matter.". I would recommend you, thankyou again. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. Staff we spoke with did not realise this. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. Staff were not always using clinical judgement alongside NEWS scoring criteria. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. We are thrilled to hear that staff were proffesional and efficient. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. (Purple), High Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Published visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. financial benefits and cost savings for hospitals, and often for patients too. B65 8DA, In Pensnett Road, Dudley, West Midlands, DY1 2HQ Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of I could not fault staff, very professional, and polite, a credit to your hospital. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. (01384) 456111, Provided and run by: I wouldnt hesitate to re commended Russells Hall to give birth in. 3136/3139) Vikki Thompson, AMU (ext. Even the food was great! I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. 2023 BBC. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. We provide healthcare in hospital and the community. The hospital states this is the largest donation in Russell Medicals history. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. the service is performing badly and we've taken enforcement action against the provider of the service. A fantastic level of care was provided for my daughter while here. The trust have worked with us and have kept us informed of developments and changes. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. WebWe offer a 24 hour stroke service at Russells Hall Hospital. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. I then come down with a pneumonia on my chest. AEC/RAB (ext. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Diamond also services this route every 20 minutes. We are continuing to monitor progress against these. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. I'm feeling more optimistic about my treatment. aec russells hall hospital. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Such a lovely Dr and an asset to the hospital. Staff provided emotional support to patients to minimise their distress. AEC was well run and escalated patients that they couldnt manage. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. All the best and take care, Requires improvement For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. 2023 Russell Medical. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. They really invested time in me and understanding me. (Purple), High The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Good It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. You can search by name or top speciality. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. Staff were really lovely. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Published We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published All rights reserved. Between October and December 2010, 507 surveys had been completed. They said the symptoms indicated COVID. The BBC is not responsible for the content of external sites. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. This condition related to the provision of specialist medical in reach and support into the emergency department. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. All the best and take care. We are pleased to hear that you were impressed with the care and treatment you received with us. or call us on 0845 113 0012, Response from The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. After being discharged yesterday I had spent a month in your care The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Departments did not always have effective systems for identifying risks. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. The services are multidisciplinary and include nursing staff and allied health professionals. Can Nigeria's election result be overturned? We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. 2023 Russell Medical. B71 4HJ. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Share your experiences of UK health and care services, Default I want to especially thank the Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. Some patients with suspected sepsis were not identified or managed appropriately. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. There were no clear criteria for patients that could be put into the fit to sit areas of the department. This is not my first experience of this hospital not checking information relayed to them by 111. All the best and take care. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. It is great to hear that you received excellent care and treatment in Maternity Department. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. What we found is summarised within the overall summary. We are continuing to monitor progress against these. We have shared your kind comments with the team who will be pleased to learn of them. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Review titled Russells Hall Hospital Replied on 16 May 2022. There was insufficient senior medical and specialist oversight and in reach to the department. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. there are some services which we cant rate, while some might be under appeal from the provider. ADVERTISEMENT: Services or products are not endorsed by the Trust. Patient Experience Team. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 6 September 2018. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). 12 July 2019. Some patients with suspected sepsis were still not being identified or managed appropriately. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. We are continuing to monitor progress against these. Almost 12% of people coming to A&E received no treatment, just advice. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well 27 July 2018. Thank you so much to everyone that day. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. nhs.uk A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. One staff member said, "I am proud to be working for this trust.". Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. 3 December 2014. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We saw that a number of improvements had been made to the diet and fluids that people received. The care I received from start to finish was exceptional. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. 28 March 2013. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. Allied health professionals made up the largest group of staff required for imaging services. Our rating of well led was requires improvement overall. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. The service provided care and treatment based on national guidance and evidence of its effectiveness. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. The ED sees approximately 97,000 patients per annum. If you need sub-specialty input, you will then be referred to different specialties. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. I felt really listened too when I was at my worst and feeling hopeless. Patient Experience Team. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Thank you for taking the time to tell us about your experience at our hospital and rate our services Tickets cost 3 and the journey takes 5 min. Suspended ratings are being reviewed by us and will be published soon. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. Your information helps us decide when, where and what to inspect. These send information about how our site is used to a service called Google Analytics. Dudley The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. We have 11 permanent physician associates and one rotational physician associate in our department. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Outpatient services are also provided at the Corbett and Guest hospitals. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS - we'll pass your stories to the people in health and social care who can make a difference. It is great to hear that you received excellent care and treatment in the Emergency Department. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. All the best and take care. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. 1 April 2021. For common health problems visit your pharmacist, GP or walk-in centre. At conservative gathering, Trump is still the favourite. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Have you experienced something like this, here or elsewhere? Click here for the news and events happening at Russell Medical. Also thank you to the lovely staff of russells hall A&E. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. To call the information desk from within the hospital, dial extension 7081. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to DY8 4HZ, In You can register to join the FutureNHS Collaboration Platform workspacehere. We are carrying out a review of quality at Russells Hall Hospital. Some people told us they would like more variety. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Staff were unable to describe what fit to sit meant or any criteria for this assessment. Bed & Breakfast []. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Address We are centrally I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. In 2011/12 33,000 ambulances turned up at our Emergency Department. the service isn't performing as well as it should and we have told the service how it must improve. We did not speak to people as part of this follow up review. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. The Trust also provides community services for adults (including sexual health) and End of Life Care. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. We are currently in the Yellow category for Visitor Risk Level. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Rowley Regis, Thank you again! We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. 30 July 2013, We found that people received care that met their needs. We were not assured that all patients allocated to wait on the corridor were safe. Care records were not always written and managed in a way that kept patients safe.

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