By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Make sure youre always connected with mobile, broadband, phone systems and more. We're one of the world's leading communications services companies. track your order. Phone line not working properly? This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Contact BT . That means you get fast, reliable speeds. Maybe there's a problem with your order. Starts with VOL followed by three and eleven numbers, Oops. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. track your order here. Choose your leased line plan Compare leased line pricing and find the best fit for your business. If you need to write to us, please check the back of your bill for the right address to use. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. again. If an engineer needs to fix the fault, you can choose the best time for them to visit. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Discover solutions that are built for your business, whatever you do. If you need help quickly, use the other contact options. Change your UK billing address. Weve even listed the BT opening hours so you dont make a phone call for nothing. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. a fault or order with your fault or order references. Starts with 5 or 6 numbers, followed by 6 numbers. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Running cloud-based applications. WhatsApp us, The quickest and easiest way to contact us. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 There are lots of quick and easy options to manage your . Download our Service Level Agreement to find out more. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Sounds good doesnt it? Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Otherwise, please make sure you've got a business reference and try again. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Use the contact options below once you have placed your order. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Hosting video calls. You'll get a PDF file to keep and print out. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. BTnet Express From 50Mbps Ideal for smaller businesses Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Set up and alter your Direct Debits. If it's for your home account visit BT for the home. T&Cs apply. Representative Office. Here's how we'll help put things right. New BTnet EAD customers only. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Whatever industry youre in, weve got tailored solutions to help your people work smarter. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Download it now to be totally on top of things: View, pay, and download your bills. In order to view the dashboard you will need to add All connections are subject to survey. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Small and medium businesses Got up to 250 employees? It is chaired by the chief executive. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Subject to credit check, business registration and a 5-year minimum term. Necessary to provide basic functions of the website such as page navigation. Dont miss our hassle-free ways to help yourself. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Complete account control at your fingertips. The BT phone number and IVR options are available in the table below. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. We know that the internet is key to your business, and downtime means lost revenue. If you have an issue you can find out if is just you, or impacting others in your area. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Monday-Friday08:30 - 17:00Free from UK landlines. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. You'll find it on your bill. You can do lots of things without picking up the phone. Prices ex VAT. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. If you need help quickly, use the other contact options. Report a fault online to put things right. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. We're sorry but you need to use a different order tracker for that reference. Contact sales. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Every single time. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. The quickest and easiest way to contact us. Related Types of Business | Related Locations. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Mobile costs may vary. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Achieve a smarter digital future with our technology and business solutions for public sector providers. We can only deal with BT Business accounts. When people connect, there's no limit to the good they can do. Every single time. Online, report a fault with your broadband, phone, or BT email. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Available 24/7. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Monday - Saturday08:00 - 18:00Free from UK landlines. business View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We aim to fix any faults within five hours day, night, or weekends. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. How does BTnet work with cloud applications? Heres how well help put things right. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Get a 200Mbps leased line for 299/month (ex VAT). Lessons BT Business Teach Us We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. It's a little bit too early to track your order yet. Report a fault online to put things right. Message. BT Business App Save time, manage your account, and check your services at your fingertips You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. If you're on your computer, you can download WhatsApp for Desktop. Our SME solutions are for you. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We are processing your online Got up to 250 employees? 0330-123-4567 from a mobile Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. It was ten times as fast for half the price. Weve broken down each way you can contact BT so you can choose the best option for you. BT Business App Save time, manage your account, and check your services at your fingertips Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Weve updated our BT Business privacy policy. Has hybrid work affected my offices bandwidth needs. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. That means there are no busy periods or dips in data service to worry about. We offer reliable connectivity, but sometimes faults do occur. We're here to keep your teams connected as the trusted partner of businesses around the globe. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers.

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