If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. 182-184 High Street You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Internal deterioration such as damage to carpet, walls etc. For further information please contact the Involvement Team by: Civic Centre However, our partners are continuing to deliver a series of . Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Gateshead Council. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Thursday 26th January 2023. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. As a council housing tenant, you are entitled to a good standard of living. Read more about the Housing Capital Investment Programme. Request a FREE property inspection to find out how much your claim is worth. However, the contractor will not ask you for any money when they call. You can also include claims for loss of earnings and care costs if necessary. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Connected Voice are collating information about support across Newcastle and Gateshead. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. These include re-fixing toilet seats and repairing minor leaks. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We encourage our people to think differently, do the right thing and be innovative. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Our housing offices are currently closed to the public. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We will need to look at what has been damaged so please don't throw anything away. Our business support events remain cancelled for now. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. There's also additional service charges from 115.85 a week, this cost is eligible . The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. This covers things like outside painting, replacement windows and annual gas servicing. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk They should all be done. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Any resident with My Housing Account can access this service. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Reporting repairs Home. Gateshead Council aims to complete the backlog by late March next year. Some of these repairs need to be inspected before the repair can be done. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Time to have your say on the future of our leisure service. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. %PDF-1.5 endobj Don't worry, we can still help! We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. 0191 433 3174. housingadvice@gateshead.gov.uk. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. What are the costs and charges at Watergate Court. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. These are repairs which need quick attention and don't need an inspection first. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Some of these jobs need to be inspected before the contractor can start the work. The contractors are currently repairing seven properties a week. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. All rights reserved. Do you want to work with us in helping to create spaces that are great to work and/or live in? 27,852 - 30,151 a year. Whats in it for you? Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. <> I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. People really are our greatest asset at Gateshead Council, and we value every employee. The report found the repair centre's ability to handle calls was deemed 'critically low'. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Our business support events remain cancelled for now. We have guidelines on how long different repairs should take. Payslips. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Copyright Andy T - 2021. The panel decides which services they review based on various criteria. Gateshead Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . View details of your former and current tenancies including rent statements and repair. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. As a tenant you are not automatically covered for any of your home contents. The site has been designed with residents and local groups to ensure it is easy to use. Regent Street For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We are Gateshead Council'sHousing Team. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Gateshead Now is a collection of the latest news from Gateshead Council. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. You should report any damage to your local housing office. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Wherever possible we will place the order immediately. We will pay compensation for damage which is our fault or our contractors' fault. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. London Were delighted that you want to come and work with us. : 50K - 53K. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. 1 0 obj % We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Top Jobs in Gateshead, England. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. stream The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. If you continue to miss appointments for repair work you may be charged. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Housing Disrepair We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. E6 2JA. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. about Our Customer Scrutiny Panel needs you! However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. It is also possible to claim for any damage that may have been caused during repair works. View my payslip. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We will first make sure that it is our responsibility to do the repair. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. United Kingdom. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We are Gateshead Council's Housing Team. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. 3 0 obj If so, please keep reading as youre just what were looking for! Repairs update You can now report your non-emergency repairs. You have the right to appeal if you don't agree with a decision to charge you for repairs. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Complain to the housing ombudsman The housing ombudsman is a free and independent service. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Gateshead Council aims to complete the backlog by late March next year. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. To register with My Housing Account, select 'my account' at the top of the Council homepage. Wednesday 2nd November 2022. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Planned repairs usually need an inspection before work is done. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Repairs & Voids. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Failure to do so could give you grounds to make a council house disrepair claim against them. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. We hope to reschedule these events at a later date. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. A public consultation on the future of Gateshead Council's Leisure Services has commenced. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The council is responsible for most repairs to your home. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. 2 0 obj This is known as the Right to Repair scheme. We will tell you in advance when any work like this will happen. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. <> Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Well, theres so much on offer and heres just a few of the highlights! "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead Council 4.0 . :L+Ftc[Sdu|^Y^. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Some work to your home is done as part of a planned maintenance or investment programme. I have to tell you, this week I have had four complaints that have been going on for two years. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. To keep up to date, why not follow us. She added: "Someone has got to own it. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. 4 0 obj We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. We would not replace all items, only the ones that are required. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Background 2. Thank you so much. To access this support or speak to an advisor, contact Business Gateshead today. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We hope to reschedule these eventsat a later date. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Office 3750 We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You can also claim compensation for the damage that has been caused during repair work. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Visit directory. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions.

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