The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. This means sellers set the ticket prices. Those will be paid out by the end of May. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Have an idea for StubHub? I would like cash refund too. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! 1.866.788.2482. You will enter your community username and new password and done! It is taking Stubhub about 120 days to process refunds. Lots 81-82 Street C How do I contact StubHub for a refund? StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). We are changing the way you register and sign-in to the StubHub Community. The company prides itself on being a Fan-to-Fan service. It's a code that starts with SH followed by some numbers. Let us teach you the major money lessons you NEED to know. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. The company prides itself on being a Fan-to-Fan service. Email: This information has not been added. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. In other words, when it can be too late to get a refund. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. All Rights Reserved. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Click or tap See actions and select Make changes. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Once you receive that email you can log into your account and navigate to the StubHub wallet. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. where can I go to use activate the voucher so I dont lose that as well. I been buying and selling for 12 years with them. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Absolutely, you can list these tickets for sale on our site ! Had a concert canceled because of COVID-19? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. I was only given the option of the credit and the event was in CA. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. After this experience, I'll take my business elsewhere. Customer service all the way to your seat, 2000-2022 StubHub. Great help!!! How do I contact StubHub for refund? There Application crashes. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. We are changing the way you register and sign-in to the StubHub Community. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Illinois For customer support people can visit their help topics to search for answers to questions or browse popular topics. please contact StubHub US Customer Service at 1.866. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. I've been a customer for a long time and am not happy. International orders are handled a bit differently than those within the US, @Lighty7. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets They say $0.00. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. If your payment is pending, well cancel the payment. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Did you find it helpful? New Jersey SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. StubHub sellers set the price of their tickets. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Find contact information here. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Events postponed or rescheduled won't be refunded, Fowlks said. Learn more about how we make money. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Colorado: 8,688 customers due $3,120,442 in refunds. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Otherwise you will receive a voucher for 120% of your purchase price. but I havent been able to get in contact with anyone from StubHub. Georgia If you purchased on a registered account, your credit is available within your StubHub Wallet. Enter your gift card PIN in the PIN field when prompted. If you feel like StubHub cheated you, you could take action against them. We will process the refund to your original payment method within 5 days. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. So the funds are available but you only adhere to the state-by-state laws? This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. If you feel like StubHub cheated you, you could take action against them. This number works. You already know that. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Harris Teeter. No matter how you get them, well email you when theyre ready. Explain your scenario, and provide any applicable evidence. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. North Carolina Youll get a refund if your event is cancelled and not rescheduled. The April 25th show was canceled due to COVID-19. Contact us United States and Canada. Get useful tips, expert advice and cute animals in your inbox every week. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Keep in mind that you may not be refunded in money. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Let us teach you the major money lessons you NEED to know. Who do I contact? Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Check out the table below to see the best alternatives to StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Having difficulty navigating this. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. I waited 2 days and tried the access code again..still nothing. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. What Happens If I DonT Pay National Insurance Contributions? The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Stubhub said they have the seats were listed until a hour past kickoff. We do still love going to events and want buying tickets online to be easy and safe. Ohio Attorney. this link is to an external site that may or may not meet accessibility guidelines. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Use of this website signifies your agreement to our. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. You can also try refreshing your Listings page. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Covid 31 Refunds 41 StubHub 211. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Enjoy!Make sure we land in your inbox, not your spam folder. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. on 2/28 at 12:51PM As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Viagogo, a tickets marketplace, bought StubHub in February 2020. The worst company ever you lost me and a ton of my friends and family. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. We have a great help article here which provides the steps to list these Mobile Transfer tickets. How do I complain to StubHub? See detailed StubHub customer service rankings, employee comments and much more from our sister site. She came back and said I'm refunding your money butand then starts fighting with me again. Personal Loans can provide financial relief during an emergency. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Your online site is a disaster, It does not work to apply a credit. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Help us improve this article with your feedback. Louisiana StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . They have a VOID watermark. The credits are valid through the end of 2022. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Ticketmaster will be the only place selling VIP Tickets though. You will enter your community username and new password and done! These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can DoNotPay doesnt care about that. You can reach the corporate office at 415-222-8400. Another way you might reach the company is by sending them an email. How to request an event on the StubHub website. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. The seller would net $85.. New York I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve.

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