. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. Your delivery driver sees these instructions when they start heading your way. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The Remove button will remove all units of the item altogether in one press of the button. To see items your shopper has already located. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. If you prefer not to replace an item, choose Dont Replace to get a refund instead. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . Instacart Pickup. They just can't place their opinions about that customer in the Instacart system. The first step is actually making the purchase. Pickup Details: 1 . This article has been viewed 15,409 times. If your shopper has already started working on your order, you can Chat with them for assistance. To redeem a gift card through the Instacart website. even though it may not be. Select Manage Order from the drop-down menu on the order's page. To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. In-app. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. If you have notifications turned on, youll also receive a notification. Use Next and Previous buttons to navigate Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. Contains the list of items divided into found, replacements, in progress, and refunded. Search for specific items or browse by department. When its time for delivery, youll see a message in the Instacart apps order screen. You'll see a dialog box display saying "Delivery (hourly time range). This is happening to me today. This will open your order list. It has no effect on the customer role. Log in to the app if you haven't already done so. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. "You can now do more on Instacart while paying less by getting everything you . Tap the plus or minus symbol to increase or decrease quantity. At the top left, click the 3 horizontal lines 2. (For safety reasons, drivers might not reply while theyre en route.). Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Adding a special request Select Add a special request at the bottom of the search results page. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? You can adjust charges on your EBT card up until youve received your order. Tap the item you want to edit. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. link at the top of the screen to let them know if you want to add items to your order or make other changes. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . At the top left, click the 3 horizontal lines. Mistakes happen. At checkout, continue to the Say thanks with a tip page. Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Either one will work. You can adjust charges on your EBT card up until you . You can quickly add the product to your shopping list right from the search page by pressing the + sign. You can also tap Buy It Again in the bottom right corner. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. At the top of this page, it'll list the store name and logo, as well as the total. Contactless delivery and your first delivery order is free! Find your item. Just tap. After placing your order, you can select replacement items if the item you want is out of stock. (For safety reasons, drivers might not reply while theyre en route. (This will only be necessary on mobile devices such as phones and tablets.). The tip will be split between the two Shoppers. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. There is a Change button to change the tip. This article has been viewed 15,409 times. Need to give your driver last-minute delivery instructions? If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. Select the amount you'd like to tip and tap Save Tip. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. Item instructions carry over to future orders. In the app. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. Just be careful about what you ask the shopper to add and be understanding if they refuse. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. It's never happened before. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. f alcohol was not requested as part of the original order. Log in to help us get you to the right help quickly. When it's time for delivery, you'll see a message in the Instacart app's order screen. 2. Here's how it works. Add a delivery address and payment information, then place your order. 1. The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. pardon the PUN). When your order is ready, just head to the club and check in via text or app. This article has been viewed 46,717 times. Take a photo of the exact product you are looking for and send it to your Shopper. During checkout, you can request the order be. Tap the item you want to edit 5. 2. % of people told us that this article helped them. You can cancel your order by going to that page and clicking the link. Tap Go to Checkout and scroll down to Delivery Tip. Tap the "Rate Order" button at the bottom of the screen. Each customer gets a unique link to an Order Status page for their order. Change quantity or remove an item. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. Once you favorite an item the button fills in green and says Favorited. Tap the three horizontal lines in the top left-hand corner. When your personal shopper begins working on your order, youll see a message in the Instacart app. When its time for delivery, youll see a message in the Instacart apps order screen. Note certain items, such as alcohol, may not be added after your order is placed. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. Add a photo of the item, if necessary. Just be careful about what you ask the shopper to add and be understanding if they refuse. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. Assuming there was no add on limit and I could add later, turns out there is. To view your orders, select the option. Add it to your cart by selecting +Add or Add to Cart. Open up the Instacart app. I have an order for delivery tomorrow. Fill out the paperwork. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Select between, Our Fast & Flexible delivery option, which, puts you on standby for the next available shopper within the estimated delivery window. A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! In the app 1. Then, go ahead and place your order! This is the default option for when items arent available. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. To add or modify a tip after delivery. Tap Add promo or gift card. Rescheduling a delivery. The same exact thing just happened to me. page to review your items and add any instructions, Item instructions carry over to future orders. can add items to your cart without signing up for an Instacart account. Instacart hosts the Order Status page. They can also decline orders with a low tip. That being said the best way is to text your shopper after they start the shop with the specific item or items you want and increase your tip by about a dollar per item. Copyright 2023 Instacart. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You can chat with your Shopper explaining your decision towards the beginning of your order and they will try to comply with your decision, but keep this in mind when ordering these types of items from Instacart. If you'd rather review the items via the item's page itself (not in the search page), you can tap the units switch in the bottom left corner, then tap "Add to Cart". Adding delivery instructions can help shoppers deliver your order. Placing an order. Recognize what's not able to be ordered and delivered. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. Tap the shopping cart in the top right corner of the screen. For best results, download the latest version of the Instacart. You can search the catalog or choose a replacement from a list of suggestions. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Repeated attempts to order prohibited items could result in account deactivation. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Tracking your order and delivery. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. During a watching session on the Instacart Website . If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. When this happens, you have 3 options. Search for the special request. Include your email address to get a message when this question is answered. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. I waited a little while and refreshed the page again. . Adding a photo is optional but can help your shopper find the item. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. (If you have notifications turned on, youll get an alert as well.). Begin typing to search, use up and down keys to navigate, enter to select. One rep had me delete my order and create a new order and it still did it. On a stores homepage, tap View More next to Buy It Again. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Yes!!! Please note: If your gift contains alcohol, you must show a valid ID at delivery. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Give them the order ID from the link you received through text message. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Maps the location of the shopper while the shopper is in transit. For best results, download the latest version of the Instacart app for iOS or Android. When you get to the store, follow the instructions to let us know you've arrived. On a store's homepage, tap View More next to Buy It Again. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Retailers may also have size, weight, or price restrictions on certain items. If you need to remove the item entirely, tap the - until 0 displays then tap "Remove". Tap the 3 stacked horizontal lines in the upper left corner. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Replace items on website. Don't use copyrighted images from other sites - search sites included. (For safety reasons, drivers might not reply while theyre en route.). 1. Make sure to clearly capture the product's name, size, colors and general shape of the container. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Adding the items you love to your Favorites is an easy way to view or buy them again. C The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. On the website. You can view your favorites under the Buy It Again category on a store's homepage. When this happens, you have 3 options. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. If your item preferences change, make sure. Log in to help us get you to the right help quickly. To favorite an item, select the item and the heart icon below it. To add a tip during checkout. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. To create this article, volunteer authors worked to edit and improve it over time. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Tap the order you want to update. Navigate to the top-left corner of the site on the Instacart app. . Cosco..for one person?? Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Log in to help us get you to the right help quickly. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"