To accept cookies continue browsing as normal. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Login here. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Scottsdale, AZ 85257. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Flexibility. Forgot your password? Find top links about Liveops Nation Login along with social links, FAQs, and more. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The typical military family moves every two or three years. fits your experience, personality, and preferences the best? They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. FLEXIBILITY AT SCALE. Community. Enjoy the freedom and flexibility of being your own boss. Browse case studies, customer service tips and other helpful resources for enterprises. Status. Customers sometimes need to speak with a live agent. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. GROW YOUR BUSINESS Support. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Openforce simplifies your contractor management processes by providing a single platform solution. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. The integrations looked complex. A wide array of jobs -- many of them well-paid -- don't require a degree.. Login to track your existing support requests. Submit an application for an available virtual contact center opportunity. Thats up to you. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Users verify their identity by . Across the country. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Copyright 2023 Liveops, Inc. All rights reserved. Login. Liveops exists to improve people's lives, and . TMCF is the nation's largest organization exclusively representing the Black College Community. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Independent Contractor management Ditch the paperwork and endless manual tasks. Copyright 2023 Liveops, Inc. All rights reserved. The only downside is a lot of training without pay. Liveops | Okta . This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Single Sign On. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Browse case studies, customer service tips and other helpful resources for enterprises. Read more. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Passwordless. But, the site does not guarantee that youll take calls during those hours. Love the flexibility of the jobs, but wish training was paid. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. He sees a role for Okta in all of it. As a lot of people in the company say: it just works. Find Out How & Apply . Autonomy. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Find Out How & Apply . Earning potential. Learn about Liveops Enterprise Solutions Click Here . Set your own schedule to work around your life. Learn more about how Liveops virtual contact center solutions can scale your business. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Grow your home business through Liveops client network, working with the brands you know and love. Hard to get in contact with managers for help. No problem. Sign in. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Okta offered exactly what Live Nation needed. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Sign an Independent Contractor Agreement. Liveops SWA Array Overview This app integration supports Single Sign-On. Learn More. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. If you have not created a ticket yet then you would need to register or create a new ticket to begin. I trust them and look forward to more cooperation and partnership in the future. Keith Myers, SVP Business Technology, Live Nation. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Health, Dental & Vision. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Come on board! Love the flexibility of the jobs, but wish training was paid. https://join.liveops.com/work-from-home-call-center-jobs/ Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Log in. About Liveops Employee benefits & perks. With Okta we're able to quickly deploy tools to new employees. Best of Antivirus Software. Onboarding employees has become much more efficient. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Easy global collaboration. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. We didnt just evolve the remote contact center model, we revolutionized it. Please update your browser to the latest version on or before July 31, 2020. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. You can also manage cookies in your browser settings. Pay, Vacation time, You get to work from home. The background check requires a $24.99 processing fee paid directly to our vendor. Forgot password? Which equals no money! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. One where youre provided with free warm leads? Your customers deserve the best at every touchpoint. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. We use cookies to improve your experience on our website. HSA and PPO Options National and Local Networks Retirement. I don't mind the extra training if they had compensation for it. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Collaboration tools are a huge part of us being successful, says Myers. Cons. Support staff employees are great and work hard to keep us busy and motivated. Assist customers with orders, questions, and returns. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Want to give someone something unique this holiday season? Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. View our background requirements here. Liveops employees can directly contribute to the success of students journeys through college into . Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Facilitating collaboration and communication with the best available solutions was another key goal. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Liveops Nation Login. . Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. If there are system issues, you will not get paid. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Support. This means you can choose when, where, and how often to work! Copyright 2023 Liveops, Inc. All rights reserved. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. All rights reserved. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. We cant do this. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. But what good is making your own schedule if you cant get a schedule? We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Improving Peoples Lives. Copyright 2023 Liveops, Inc. All rights reserved. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Not everyone will be as precious with your business as you are. Liveops Okta. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Our developer community is here for you. To accept cookies continue browsing as normal. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Login - LiveOps Inc. Our Offices. First, check out our frequently asked questions about the agent experience and application process. This field is for validation purposes and should be left unchanged. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Find Out How & Apply . Get Directions I like feeling like Im helping people all from the comfort of home. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Okta was leaps and bounds ahead of all the other providers, says Myers. When I started it, my team said, Youre crazy. Functionality Add this integration to enable authentication and provisioning capabilities. See Capabilities for more details. You can make money teaching it online. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. This is critical, says Huckabay. Conducting inbound/outbound customer service calls. Learn about Liveops Enterprise Solutions Click Here . Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Build a thriving work-at-home business providing remote customer service for top brands. From professional services to documentation, all via the latest industry blogs, we've got you covered. Reach out to us. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Be a superhero sales agent with great earning potential. Freedom. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Independent Contractors are responsible for expenses and control their profit and loss. Enjoy the freedom of being your own boss. The more investment you make in yourself, the greater the reward. Please enable it to improve your browsing experience. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Outspoken. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Want to become a Liveops agent? Liveops is a recognized thought leader in the virtual contact center and customer service industries. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. No ones done this, Huckabay says. Looks like you have Javascript turned off! You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Want to become a Liveops agent? To find out more, read our Privacy Policy and Cookie Policy. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC McAfee and Norton were almost a tie but by far the most popular amongst agents. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Reach out to us. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Find ready-to-work contractors where and when you need them. The cons are being able to work in your own home. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Were now out of the back room and working with the business to add direct value, Huckabay says. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Group Linking Link Okta groups to existing groups in the application. We couldnt have done it without Openforce. Liveops is a recognized thought leader in the virtual contact center and customer service industries. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Not sure which client opportunity (or opportunities!) Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Work from home. Companies across a variety of industries trust Liveops to provide virtual contact center services. Attack Protection. I wish there was some type of base pay. Suite 390. Life doesnt always run on a schedule. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Liveops is a legitimate company. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Unlimited Flex Vacation New Parent Leave Protection. This means you can choose when, where, and how often to work! We'd have had to build out a lot of infrastructure. Its a huge, huge advantage for us, says Myers. You dont have to do anything else.. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Or, if, No college? Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? That syncs to Okta and then that person cannot access any applications. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Apr 04, 22 (Updated: Sep 19, 22) Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. You don't necessarily have calls every . Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Forgot Password Enter the email address associated with your account. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. It changed what we focus on as IT, he says. Pros. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Copyright 2023 Liveops, Inc. All rights reserved. If there are system issues, you will not get paid. Its why weve led the industry in virtual flex agent services for more than 20 years. Remote work is undeniably popular and LiveOps offers that. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. (sales@liveops.com) Press & Media. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Creatively solving problems. Have additional questions about applying? Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Documenting details of calls and customer interactions. Their consistency, professionalism and customer service are unparalleled in the industry. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Remember me. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales They have to be accessible, easy to use, secure, and platform agnostic. We've been partnering with Liveops since 2010 for all our inbound needs. Then Liveops is looking for you! process. Are you an employee? Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Earning potential. Agent Login Username / Email Forgot password? Guide customers through the claims process. Quickly assessing customer needs and providing sound solutions. Then, this is the place where you can find some sources which provide detailed information. I wish there was some type of base pay. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Check the Eligibility requirements and make sure were currently accepting applications in your state. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Liveops Nation - Virtual Call Center Community. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year.

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