The support which is only a call away is fantastic. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Have a fantastic holiday. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. You can see if your question is answered in our FAQs below or you can contact us today. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Unhappy with your Staysure experience? Friday 30 December: 8:30am 8pm, Within the USA and Canada: Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. var ASSETS_BASE = '//cdn2.editmysite.com/'; Will definitely be dealing with Staysure in the future for my holiday cover. We use dedicated people and clever technology to safeguard our platform. | Read 199,981-200,000 Reviews out of 200,383 . We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. . {"hasCustomMembership":true,"hasCustomMinicart":true} This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. - Email address - Full name - Telephone no. Have a fantastic holiday. I think it may be that I included the symbol. Constantly being told to hang in there because improvement are happening when quite clearly they werent. This took 9 months to claim back!!! The People Team. Information provided by various external sources. Be the first to find this interview helpful, What motivates you? - Calling from within the UK: 0333 014 4512 In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. .galleryCaptionInnerText {} .wsite-button-small .wsite-button-inner {font-size:13px !important;} ) Seemed silly, but so be it, or so i thought. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. The first time started out fine then I was transferred . A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Anyone can write a Trustpilot review. } Here are 8 tips for writing great reviews. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. My sincere apologies for the frustration and inconvenience caused. Thank you for your positive comments regarding our training team. If you need more help, please visit our FAQ Help Centre. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Staysure. If you need to cancel your policy please click here. Finally I started a new booking and was successful in receiving a quotation which I accepted. Warm regards,Ross, Information provided by various external sources. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Staysure is a good place to work, the training is good. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Thank you for posting your feedback and for recognising we have fantastic people in the business. Thank you for your feedback. .wsite-button-inner {} I applied online. These can take up to 7 working days to get to you. achieve performance targets across their product portfolio. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. if(document.createEvent && document.addEventListener) { Best and worst companies at resolving issues. Even though you can earn a lot with the bonus, the bonus system is unfair. Worked for this company and had a bereavement. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Tuesday 27 December: 9am 5pm Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-button-large .wsite-button-inner {font-size:14px !important;} They are not authored by Glassdoor. .wsite-image div, .wsite-caption {font-size:18px !important;} I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. your insurance policy. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) How to make a complaint | Staysure Need help? Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. I had to deal with an out sourced company. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. and make your voice heard. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Simple! If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Replies to negative reviews in < 24 hours. .wsite-phone {} Verification can help ensure real people write reviews about real companies. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. - Calling from outside the UK: 0044 1604 210 845 longer working hour, monotony work, short holidays. "560799075470977588", The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Resolver can help you send your complaints to Staysure. Date of experience: March 13, 2016 Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Verify your email to use filters. Not happy. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. _W.storeCurrency = "GBP"; Britannia House, display: block !important; text-decoration: none !important; They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. New management pushing all good long lasting staff out. It goes against our guidelines to offer incentives for reviews. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Get in touch with us if youd like to make multiple changes to your policy. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() If youd prefer to speak to a member of the team on, please call us on: }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. We use dedicated people and clever technology to safeguard our platform. } Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. | Read 207,881-207,900 Reviews out of 208,075 No administration fee is changed while making changes through My Staysure. left: 0 !important; We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Simply go to the My Insurance section and choose which policy youd like to email to yourself. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Send your complaints and reviews - and we'll publish the best, and worst! Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. There was a slight downside of having to wait for about 10 minutes. Resolver is a totally free service that you can use to complain effectively. #wsite-title {font-size:36px !important;} Don't Pay out on Holiday cancellation due to Death of Parent. It left me feeling nervous whether Ive done enough to declare everything. I dont know what Id have done without them. The Embassy were amazing. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). We recognise that everyone has ups and downs in their lives and we are always there with support. policy. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Contact Staysure customer service Resolver can help you send your complaints to Staysure. .mobile-nav .icon-caret svg { width: 100% !important; 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. } We are remunerated by commission for the arrangement, service and renewal of We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Staysure is a trading name of TICORP Limited. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Have a fantastic holiday. Outright being lied to didnt help either. Claims We do not process claims for your insurer. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Friendly team with lot of knowledge. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. They are passionate about supporting new people into the business and we receive great feedback. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"