In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Can I request a refund if I accidentally selected the Refundable tickets option? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. How do I subscribe to receive My Ticketek emails and/or SMS? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. You must allow adequate time for collection or delivery of tickets. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Held seats are sold on a first-in basis. Yes, if you don't log in you will see a selection of national events. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Juniors aged 7-14 years are entitled to purchase a junior ticket. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. I would still like my tickets mailed to me at my overseas address, is this possible? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Can I use a device larger than a mobile phone (e.g. Can I request a partial refund on my purchase if I have selected Refundable tickets? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. You may also wish to consider taking out a relevant insurance policy to . So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Are Refundable tickets offered on Gift Voucher sales? Gift Vouchers can also come in pdf format, which can be printed. Can event notifications and location services be turned off from the Ticketek app? Group discounts may be offered but do not apply to all events. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. No, refundable tickets can only be selected during the original purchase. ezyTicket - your ticket is emailed to you in PDF format. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? This allows the Friend Spotter feature to link your seat location with your Facebook friends. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. The email account that the message has been sent to is closed. No. Will I see personalised content on the mobile site? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Who is entitled to a concession or child ticket? Enter the required information in the fields provided. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Select an event category type from the Genre drop-down menu and click 'GO'. We also regularly monitor our ticketing system for suspicious transactions. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. The MCG does apply an additional transaction fee. Please be aware your membership number will never change throughout your years of membership. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Check your billing and account details. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. How do I redeem my Ticketek Gift Voucher? Upload your ticket. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Is there anything special I need to do when I get to the venue to scan my mobile? Don't forget to bring your ezyTicket to the event. How can I receive my Ticketek Gift Voucher? You may be required to submit to a search of your person and/or possessions before entering the event. <> Where do I select Mobile Ticket delivery? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Will AFL Membership dining have a priority system in place to access tickets? How do I request a refund if I have purchased Refundable tickets? Tickets can be purchased via our website here, or over the phone on 1300 722 515. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. 4. Where can I get more information about privacy for Friend Spotter? Choose the best delivery option that suits you. Invitee B starts purchasing two seats from hold. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. When you book online you cannot choose the location of your seat. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Ticketek Terms and Conditions of Sale. By clicking this link, a web page will be displayed containing your ticket. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. You can log in with your email address and password to access member only content. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). How do I purchase a Ticketek Gift Voucher? 2023 Ticketek Pty Ltd (ABN 92 010 129 110). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. The email account that the message has been sent to is full. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Their barcode will then be on their homepage. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). % When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Invitee A starts purchasing two seats from hold. %PDF-1.5 Ticketek may not replace tickets where seating is unallocated (general admission tickets). How long are Ticketek Gift Vouchers valid for? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Please try again, or try reducing the number of tickets you have selected. The Payment Form will display detailed information on your ticket purchase. What happens if I purchase multiple tickets and haven't received them all? How do I add my mobile tickets to my Ticket Wallet? If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Are there any events I can't use my Ticketek Gift Voucher for? Ticketek's Group Bookingscan help you plan your next excursion. Can I still access the full site on my phone if I need to? Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Requesting a password reset during the on-sale will use your time limit. How do I unsubscribe from My Ticketek emails? Your region is identified by your IP address. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. What happens if my tickets do not arrive in time? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Make sure the backlight on your phone is set nice and bright. How will I know when my content is personalised? The original expiry date still applies to any balance remaining on your voucher. They will be assigned the next two seats along (next to Invitee A). This is just another way of conveniently storing and viewing your mobile tickets. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Tap "Add to Passbook" at the bottom of your mobile ticket. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Select your desired area, then select the $0 member ticket. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . All members will have access to buy at the same time. Tickets will not be issued to persons other than the credit/debit card holder. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. In most cases, tickets must be returned to the place where they were purchased. Safe, Fast and Verified This means that for each event, tickets become available in order of best seating according to the promoter. When will I receive my club of support merchandise pack? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . This is so we can show you upcoming events in your vicinity. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Once you have logged in, update your information. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. The transaction limit is 10 at both Marvel Stadium and the MCG. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. ) Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. What if a show is cancelled or postponed? No, we cannot refund the additional charge for the Refundable tickets. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Refunds must be requested no more than 60 days after the event date. No, for the first release, the app will only be an iPhone app.

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