I've bumped the ticket by responding as recently as January 2023. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. No way to recover tickets. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Are there any age restrictions enforced on my event? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. means the unforeseen change of the date of an examination that. Doors Open: 5:00pm Emergency Services Police, Fire and Rescue Service or other Emergency Services. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Why even have the option of refundable tickets for an extra charge if I cant refund them? Download the Ticketek App & add your ticket to your wallet now. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Youmade an unsuccessful request for annual leave for the date of theBooking. Many of us haven't booked on line since COVID started, The site is worse than I remember. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Why are there multiple listings for the same event at different prices? I have now been trying for a refund for 6 months. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. If could give a minus 10 score I would. Fire A report from the fire service and/or police. The office was just as bad as the ticket fees would have you believe. Don't EVER buy for a friend, NIGHTMARE. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. This is such scummy conduct. Are Refundable tickets offered on Gift Voucher sales? The phone message also contradicts itself. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Then I looked on Trustpilot at their reviews and really started to worry! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I replied and asked for a direct line or email address to speak to management/no reply since. and subject to change at any time. You can do anything you want if you're the only game in town. I recognise the terms of service were available, but nobody reads those. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Is it cheaper to book online or through a travel agent? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Check to see if they have an online lodge system. I will NEVER buy tickets from this company again! Abusive partner? The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. means an unforeseen circumstance completely outside. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Safe, Fast and Verified A doctor cannot be You or a member of Your family. Scalping 18. They will do anything to hide from you. You'd think that but I had the same shitty experience with them on this front. Ticketek Marketplace (marketplace.ticketek.com.au). This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. They ended up rejecting my application for a refund and closing it down entirely. to then often have to go to their desk at the venue to follow up the issues. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. If there is a financial failure of any Transport provider. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Its a disgrace. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What gives? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Just fake a doctors note, cant imagine they review them too carefully. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Proof that the passport has been reported to and cancelled by your Government Agency. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. No way to recover tickets. There is no phone number, only an email which does not get answered. Immediate household persons living together at the same permanent address. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Zero stars, uselessly run, waste of a time company. They gave me specific number to call to move tickets. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Automatic Refunds Ticketek Australia you're a pathetic poor excuse for a company. Where a Ticket is offered for sale, sold or Sell tickets directly from your Ticketek Account. Clunky unhelpful booking site for Mary Poppins Melbourne. A copy of the notice of failure or disruption of the public transport. Sell tickets directly from your Ticketek Account. What can I do if my tickets are lost, damaged or stolen? Wife tested positive on 13th. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Times are approx. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Find out how we combat fake reviews. Are Refundable tickets available through Ticketek Marketplace? <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Ive forgotten my password/My password has expired. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Are Refundable tickets available through Ticketek Marketplace? Almost 90 days and still waiting for my refund back. Still waiting for my refund 6 months. Buy guaranteed tickets for sold out events at a fair price. More Info. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Breakdown A copy of the call out note froma nationalbreakdown recovery service. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Hopeless website. But the thing is, they didn't. Privacy (data erasure request) Conditions that are unpredictable and the event is more than two months in the future. I want an refund, yet there is no way I can get it. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Easy as. I find the app difficult to navigate. Was given tickets for Ed Sheeran concert as a gift. I haven't received my order confirmation email. Change My Location Verification can help ensure real people write reviews about real companies. Create an account to follow your favorite communities and start taking part in conversations. Are Refundable tickets offered on Gift Voucher sales? Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Ticketek is selling for the following venues only. Voluntary relocation or where you are changing employer for a new role. It goes against our guidelines to offer incentives for reviews. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. On-top of that you cant call anyone to purchase ticketsTerrible. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. A copy of a notice from the examination body, school, college, or university confirming the change of date. They rapidly charged my credit card, then didn't provide the tickets. If there is a financial failure of any Transport provider. Further details in the disclaimer. Any temporary relocation for work must be for a period of at least 3 months. They stole my money too. We use dedicated people and clever technology to safeguard our platform. If you've forgotten your account details, never fear we also . Any vehicleYouplan to use during theBooking. In event of a Refund Application the English language version shall be the basis of settlement. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I am trying to buy tickets but it says unable to lock the ticket. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Can never get a refund on tickets and/or speak to someone within Ticketek. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Adverse weather with no Government Agency warnings not to travel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. (Receipt required for Doctors note refund up to $100 or equivalent). This is not an insurance policy. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! If enough people do it they'll be investigated. Never ever again. Instead I was sent the PDF email after the show. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Here are 8 tips for writing great reviews. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. is cancelled, postponed or cannot be fulfilled by the. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! All Theatres and productions and sporting events should seek alternative partners. It's criminal and needs serious investigation. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. We may consider other Emergency Circumstances at our discretion. What is the Ticketek Marketplace Terms and Conditions for? failed the examination previously and had to re-sit. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. So thanks very much! Attend participate in, take part in, use, or be present at. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Forcing people to own smart phones is not giving people choice and freedom. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Therefore, it's impossible to speak to an actual person. Might be worth looking into? Sell tickets directly from your Ticketek Account. 2023 Trustpilot, Inc. All rights reserved. They need a better system and more staff it seems. Would I ever get the tickets! Sell tickets directly from your Ticketek Account. Confirmation of failure or disruption of the public transport. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Lost a baby recently? Fire A report from the fire service and/or police. (Receipt required for Doctors note refund up to 50 or equivalent). Do I need any special hardware or software for print at home tickets? Please also read the General Conditions of Refund. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase.

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